Platform Compliance Documents

This Grievance Redressal Policy has been established by OccultHope to provide users, customers, practitioners, vendors and other stakeholders with a transparent mechanism for reporting complaints, grievances, concerns and disputes relating to the services, products, content and operations of the Platform. OccultHope is committed to addressing genuine concerns fairly, efficiently and in accordance with applicable laws of India, including the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Digital Personal Data Protection Act, 2023 and other applicable legal requirements.

OccultHope recognizes the importance of maintaining user trust and providing an effective grievance resolution process. This Policy establishes the procedures for submitting complaints, the timelines for review and response, and the escalation mechanism available to complainants where concerns remain unresolved.

Users may submit complaints regarding any matter connected with the Platform, including but not limited to service-related concerns, practitioner misconduct, user misconduct, privacy concerns, data-protection issues, payment disputes, refund disputes, delivery complaints, product-quality issues, content-related objections, intellectual-property concerns, fraudulent conduct, unauthorized account activity, policy violations or any other issue affecting their experience with OccultHope.

All grievances should be submitted in writing through email or other official communication channels designated by OccultHope. The complaint should contain sufficient information to enable proper review and investigation. Users are encouraged to provide their name, contact details, order or booking reference number, relevant dates, description of the issue and any supporting documents, screenshots, photographs or evidence available.

All complaints received by OccultHope shall be acknowledged within forty-eight (48) hours of receipt or within such period as may be reasonably practicable under the circumstances. Acknowledgment of a complaint does not imply acceptance of the allegations but merely confirms receipt of the grievance for review.

Upon receipt of a complaint, OccultHope shall conduct an appropriate review and may seek additional information, documents, screenshots, explanations or evidence from the complainant or other relevant parties. The complainant agrees to cooperate with reasonable requests for information necessary to investigate and resolve the matter.

OccultHope shall make reasonable efforts to resolve grievances within thirty (30) days from the date of receipt of the complaint or within such period as may be required under applicable law. Certain complaints involving complex factual issues, fraud investigations, third-party service providers, legal proceedings or technical investigations may require additional time. In such cases, OccultHope may communicate the status of the matter and provide updates where appropriate.

Where a complaint concerns a practitioner, service provider, vendor or other third party associated with the Platform, OccultHope may seek explanations from such persons and may conduct an internal investigation before arriving at a decision. OccultHope reserves the right to take appropriate corrective action, including warnings, suspension, account restrictions, termination of association or other measures considered necessary for user protection and platform integrity.

If a complainant is dissatisfied with the initial resolution provided by customer support or the Grievance Officer, the complainant may request escalation of the matter for further review. Escalated complaints may be referred to the Internal Ethics & Dispute Resolution Committee of OccultHope for independent examination and recommendation.

The Internal Ethics & Dispute Resolution Committee may review the complaint, examine available evidence, seek additional information, consult relevant parties and make recommendations regarding appropriate resolution. The Committee may consider the interests of all parties, platform policies, available evidence and applicable legal requirements before making its recommendations.

OccultHope reserves the right to reject complaints that are incomplete, frivolous, malicious, fraudulent, repetitive, abusive or unsupported by reasonable information. The grievance process is intended to facilitate genuine dispute resolution and shall not be used for harassment, intimidation, extortion, bad-faith claims or misuse of platform resources.

Users are expected to communicate respectfully during the grievance process. Abusive language, threats, harassment, defamatory allegations, false statements or attempts to improperly influence investigations may result in suspension of services, account restrictions or legal action where appropriate.

OccultHope shall maintain reasonable records relating to complaints, investigations, communications, resolutions and corrective actions for operational, compliance and legal purposes. Such records shall be handled in accordance with applicable privacy obligations and internal policies.

Nothing contained in this Policy shall restrict the rights of users to seek remedies available under applicable laws. However, users are encouraged to first utilize the internal grievance mechanism established by OccultHope in order to facilitate efficient and amicable resolution of disputes.

OccultHope reserves the right to amend, modify, replace or update this Grievance Redressal Policy at any time. Any revised version shall become effective immediately upon publication on the website.

This Grievance Redressal Policy shall be governed by and interpreted in accordance with the laws of India and shall be read together with the Terms & Conditions, Privacy Policy, Refund & Cancellation Policy, Disclaimer & Risk Policy and other policies of OccultHope.

For any grievance, complaint or escalation request, users may contact the Grievance Officer using the details provided above.

By using the OccultHope website, services or products, the user acknowledges and agrees to this Grievance Redressal Policy in its entirety.

This Digital Personal Data Protection (DPDP) Consent Notice is issued by OccultHope in accordance with the provisions of the Digital Personal Data Protection Act, 2023 and other applicable laws governing the collection, processing and protection of personal data in India.

OccultHope is committed to protecting the privacy and personal information of its users. This Notice explains the categories of personal data collected through the Platform, the purposes for which such data is processed, the rights available to users and the manner in which users may exercise those rights.

OccultHope operates as an online platform facilitating access to spiritual guidance, tarot consultations, numerology consultations, astrology-related guidance, spiritual advisory services, educational content, product purchases and related services. In order to provide these services effectively, OccultHope may collect and process personal information voluntarily provided by users.

The personal data collected by OccultHope may include the user's name, mobile number, email address, city, state, postal address, date of birth, birth time, birth place, gender, booking details, payment information, transaction references, consultation requests, communications with the Platform and any other information voluntarily submitted through forms, consultations or support channels.

Certain services available through OccultHope may require users to voluntarily provide birth-related information, personal concerns, relationship information, spiritual interests, emotional disclosures or other personal information relevant to the consultation requested by the user. Such information is collected solely for the purpose of facilitating and providing the services requested by the user.

OccultHope may process personal data for purposes including account creation, consultation booking, consultation management, communication with users, payment processing, customer support, fraud prevention, security monitoring, dispute resolution, grievance handling, legal compliance, product delivery, service improvement and other legitimate operational purposes directly connected with the services offered through the Platform.

Personal information may also be used to communicate booking confirmations, appointment reminders, service-related updates, transaction notifications, policy updates and other communications reasonably necessary for providing services to users.

OccultHope may engage third-party service providers including payment processors, hosting providers, communication service providers, logistics providers, analytics providers and technology vendors. Where reasonably necessary, limited personal information may be shared with such service providers solely for the purpose of facilitating services on behalf of OccultHope and subject to appropriate contractual and operational safeguards.

OccultHope does not sell, rent or commercially trade personal information to third parties.

Users acknowledge that consultations facilitated through OccultHope may be conducted through third-party communication platforms such as WhatsApp, Google Meet, Zoom, telephone networks or similar communication services. Such platforms operate independently and are governed by their own privacy policies and data-processing practices. Users are encouraged to review the privacy policies of such third-party services before using them.

By providing personal information and using the services available through OccultHope, the user expressly consents to the collection, storage, processing, use and retention of personal data for the purposes described in this Notice, the Privacy Policy and other applicable Platform policies.

Users retain the right, subject to applicable laws, to seek access to their personal data, request correction of inaccurate information, request deletion of information where legally permissible, withdraw consent for future processing, seek clarification regarding data-processing activities and raise grievances regarding privacy or data protection concerns.

Users acknowledge that withdrawal of consent may affect the ability of OccultHope to provide certain services and may result in suspension, restriction or termination of access to services that require the relevant personal information.

OccultHope shall retain personal information only for such period as may be reasonably necessary for providing services, complying with legal obligations, maintaining records, resolving disputes, preventing fraud and protecting legitimate business interests.

OccultHope maintains reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, disclosure, alteration or destruction. However, no internet-based system can be guaranteed to be completely secure, and users acknowledge the inherent risks associated with electronic communication and digital data storage.

OccultHope shall make reasonable efforts to address privacy-related grievances and data-protection requests in accordance with applicable laws and internal procedures.

OccultHope reserves the right to amend, modify, replace or update this DPDP Consent Notice at any time. Any revised version shall become effective immediately upon publication on the website.

This DPDP Consent Notice shall be governed by and interpreted in accordance with the laws of India and shall be read together with the Privacy Policy, Terms & Conditions and all other policies of OccultHope.

By continuing to use the website, submitting personal information, booking consultations or purchasing products through OccultHope, the user confirms that they have read, understood and voluntarily consented to the collection and processing of personal data in accordance with this Notice.

This Cookie Policy explains how OccultHope ("OccultHope", "Platform", "Company", "We", "Us" or "Our") uses cookies, tracking technologies and similar tools when users access or interact with the OccultHope website. This Policy should be read together with the Privacy Policy, Terms & Conditions and other policies of the Platform.

OccultHope uses cookies and similar technologies to improve website functionality, enhance user experience, maintain security, analyze website performance, understand user behaviour and support marketing and advertising activities. By continuing to use the website, users acknowledge and agree to the use of cookies in accordance with this Cookie Policy.

Cookies are small text files stored on a user's device when visiting a website. These files help websites recognize users, remember preferences, improve navigation and collect information regarding website usage. Cookies generally do not provide direct access to a user's device but allow websites to store and retrieve limited information relevant to website functionality.

OccultHope may use strictly necessary cookies that are essential for the operation of the website. These cookies enable basic functions such as page navigation, security features, account authentication, session management and access to secure areas of the website. Without such cookies, certain website services may not function properly.

OccultHope may use functional cookies to remember user preferences and settings, including language preferences, location preferences, login details, form information and other choices made by users while interacting with the website. These cookies help provide a more personalized and efficient browsing experience.

OccultHope may use analytical and performance cookies to understand how visitors interact with the website. Such cookies help measure website traffic, monitor user engagement, identify technical issues, evaluate content effectiveness and improve website performance. Information collected through analytical cookies is generally aggregated and used for statistical purposes.

The website may utilize Google Analytics or similar analytical services to collect information regarding visitor behaviour, website usage patterns, traffic sources, page views, device information and user interactions. Google Analytics may use cookies and similar technologies to generate reports regarding website performance. Information collected through such services may be transmitted to and processed by the relevant service provider in accordance with its own privacy policies.

OccultHope may use Meta Pixel, Facebook Pixel or similar advertising technologies to measure advertising performance, understand user interactions, improve marketing campaigns and deliver relevant advertisements. Such technologies may collect information regarding website visits, actions performed on the website, advertising engagement and user interests. Information collected through such technologies may be shared with the relevant advertising platform in accordance with applicable privacy settings and policies.

The website may also use advertising, remarketing or targeting cookies that allow OccultHope and its advertising partners to display relevant advertisements based on previous website interactions. These cookies help limit repetitive advertisements and improve the relevance of promotional content presented to users.

OccultHope may engage third-party service providers, advertising partners, analytics providers, social-media platforms and technology vendors that place cookies or similar technologies on the website. Such third parties operate independently and may collect information in accordance with their own privacy policies and terms of service. OccultHope does not control the data-processing practices of such third parties and encourages users to review their respective privacy policies.

Information collected through cookies may include IP address, browser type, operating system, device identifiers, website pages visited, time spent on pages, referral sources, user interactions, approximate geographic location, language preferences and similar technical information. Such information is generally used for operational, analytical, security and marketing purposes.

Users may control, restrict or disable cookies through browser settings. Most internet browsers permit users to manage cookie preferences, delete stored cookies or block future cookies. Users should note that disabling cookies may affect website functionality and may limit access to certain features or services.

Where required by applicable law, OccultHope may seek user consent before placing non-essential cookies on user devices. Users may withdraw previously granted cookie consent by adjusting browser settings or using any cookie-preference tools made available through the website.

OccultHope may periodically update its use of cookies, tracking technologies and third-party tools in response to operational, technological, legal or business developments. Accordingly, this Cookie Policy may be amended, modified or updated from time to time without prior notice. The latest version shall always be available on the website.

This Cookie Policy shall be governed by and interpreted in accordance with the laws of India and shall be read together with the Privacy Policy, DPDP Consent Notice, Terms & Conditions and other policies of OccultHope.

By continuing to browse, access or use the OccultHope website, the user acknowledges and agrees to the use of cookies and similar technologies as described in this Cookie Policy.

This Communication Consent Policy explains how OccultHope ("OccultHope", "Platform", "Company", "We", "Us" or "Our") communicates with users and obtains consent for sending transactional, informational, service-related and promotional communications. By registering on the website, submitting personal information, booking consultations, purchasing products, subscribing to newsletters or otherwise interacting with the Platform, users acknowledge that they have read, understood and agreed to this Communication Consent Policy.

OccultHope may communicate with users through various channels including email, SMS, WhatsApp, telephone calls, push notifications, website notifications and other communication methods that may be introduced from time to time. Such communications may be sent directly by OccultHope or through authorized service providers acting on behalf of the Platform.

Users acknowledge and agree that OccultHope may send transactional and service-related communications necessary for providing services and managing user accounts. Such communications may include account verification messages, password reset notifications, booking confirmations, appointment reminders, consultation schedules, payment confirmations, invoices, delivery updates, support responses, policy updates, security alerts and other operational communications essential to the functioning of the Platform.

OccultHope may communicate with users through WhatsApp, WhatsApp Business or similar messaging platforms using the mobile number voluntarily provided by the user. Such communications may include booking confirmations, appointment reminders, customer-support communications, delivery updates, service notifications and other information reasonably connected with services requested by the user.

Users acknowledge that communications sent through WhatsApp or other third-party communication services may be subject to the terms, privacy policies and operational practices of those respective service providers. OccultHope shall not be responsible for the privacy practices, technical failures, security incidents or service interruptions of such third-party platforms.

OccultHope may send SMS messages relating to account activity, booking confirmations, appointment reminders, payment notifications, delivery updates, customer support interactions and other service-related matters. Users consent to receiving such communications at the mobile number provided by them.

OccultHope may send emails relating to user accounts, consultations, products, services, invoices, newsletters, educational content, promotional offers, policy updates, customer support matters and other communications reasonably connected with the Platform.

Where a user separately provides marketing consent, OccultHope may send promotional communications including newsletters, spiritual content updates, educational articles, product launches, special offers, discounts, event invitations, webinar information, marketing campaigns and other promotional materials that may be relevant to the user's interests.

Users acknowledge that marketing communications are distinct from essential service communications. Withdrawal of consent for promotional communications shall not affect OccultHope's ability to send transactional, legal, operational, security-related or service-related communications necessary for providing services and maintaining user accounts.

OccultHope may, where permitted by applicable law and where appropriate consent exists, contact users through telephone calls regarding appointment scheduling, consultation coordination, customer support, order-related matters, service updates, grievance handling or promotional activities. Users may request that promotional calls cease at any time.

Users may withdraw consent for promotional emails, marketing SMS messages, newsletters, WhatsApp marketing messages or promotional calls by using the unsubscribe mechanism provided in communications, contacting customer support or communicating their preference through the contact details provided by OccultHope. Reasonable time may be required to process such requests.

OccultHope shall make reasonable efforts to honour communication preferences and consent choices. However, users acknowledge that service-related communications, legal notices, security alerts, transaction confirmations and other operational communications may continue where reasonably necessary for the administration of services.

OccultHope shall not sell, rent or commercially trade user contact information to third parties for independent marketing purposes. User contact information may be shared only with authorized communication service providers, marketing service providers, customer-support systems, logistics providers or other vendors engaged by OccultHope for legitimate operational purposes and subject to appropriate safeguards.

Users are responsible for ensuring that the contact information provided to OccultHope remains accurate and up to date. OccultHope shall not be responsible for missed communications, failed notifications or service disruptions resulting from incorrect, incomplete or outdated contact information supplied by the user.

OccultHope reserves the right to maintain records of communication preferences, consent status, subscription history, unsubscribe requests and communication logs for compliance, operational and legal purposes.

OccultHope reserves the right to amend, modify, replace or update this Communication Consent Policy at any time. Any revised version shall become effective immediately upon publication on the website.

This Communication Consent Policy shall be governed by and interpreted in accordance with the laws of India and shall be read together with the Privacy Policy, DPDP Consent Notice, Terms & Conditions and other policies of OccultHope.

By submitting contact information, creating an account, booking services, purchasing products or otherwise interacting with OccultHope, the user acknowledges and agrees to this Communication Consent Policy in its entirety.