Effective Date: 30.05.2026
Last Updated: 30.05.2026
1. This Privacy Policy explains how OccultHope ("OccultHope", "Platform", "Company", "We", "Us", or "Our") collects, uses, processes, stores and protects personal information when users visit the website, submit enquiries, book consultations, purchase services or otherwise interact with the Platform. By accessing or using the website, the user acknowledges that they have read, understood and agreed to the practices described in this Privacy Policy. If a user does not agree with any part of this Policy, they should discontinue use of the website immediately.
2. OccultHope is an online platform that facilitates access to spiritual, interpretive and belief-based consultation services including tarot reading, numerology consultation, astrology-related guidance, spiritual advisory services, crystal recommendations, yantra recommendations, relationship guidance, career guidance and other similar services. The website acts primarily as an information, booking and communication facilitation platform.
3. In order to provide services effectively, OccultHope may collect personal information voluntarily provided by users. Such information may include name, age, date of birth, birth time, place of birth, gender, mobile number, email address, city, state, postal address and any other information submitted through enquiry forms, booking forms, consultation requests or customer support communications. Since certain consultations depend upon astrological or numerological analysis, users may voluntarily provide birth-related information which is collected solely for the purpose of delivering the requested services.
4. OccultHope may also receive information voluntarily shared by users regarding their personal circumstances, relationships, family matters, career concerns, spiritual interests, emotional experiences or other matters discussed during consultations. Such information is provided entirely at the discretion of the user and is processed solely for facilitating consultations, responding to enquiries and improving service delivery.
5. When a user books a consultation or purchases a service, OccultHope may collect billing details, transaction references, payment status and other information necessary for processing payments and maintaining financial records. Payments are processed through independent third-party payment gateways such as Razorpay or other authorized payment service providers. OccultHope does not store debit card numbers, credit card details, banking passwords, CVV numbers, UPI PINs or other sensitive payment credentials on its own servers.
6. The website may automatically collect technical information including Internet Protocol (IP) addresses, browser information, operating system details, device information, referral URLs, pages visited, access times and website interaction data. Such information helps maintain website security, analyze traffic patterns, improve website performance and enhance user experience.
7. OccultHope uses cookies and similar technologies to improve website functionality, remember user preferences, analyze visitor behaviour and optimize website performance. Cookies are small data files stored on a user's device. Users may disable cookies through their browser settings; however, certain website features may not function properly if cookies are disabled.
8. Personal information collected by OccultHope may be used for providing consultations, processing bookings, responding to enquiries, facilitating customer support, managing user accounts, processing payments, maintaining records, complying with legal obligations, improving services, preventing fraud, protecting platform security and communicating important updates regarding services or policies.
9. Consultations facilitated through OccultHope may take place through third-party communication platforms including but not limited to WhatsApp, Google Meet, Zoom, telephone networks or similar communication services. Users acknowledge that such third-party services operate independently and are governed by their own privacy policies, terms of service and security practices. OccultHope does not control, own or manage such communication platforms and shall not be responsible for their data-processing practices, storage systems, security mechanisms or privacy controls.
10. OccultHope does not sell, rent, lease or commercially trade personal information to third parties. Personal information may be shared only with service providers, payment processors, hosting providers, technical support providers, legal authorities or governmental agencies where required by law, regulatory obligations, judicial orders or lawful investigations. Any such disclosure shall be limited to what is reasonably necessary under the circumstances.
11. OccultHope takes reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse or destruction. However, no internet-based system, website, server or electronic transmission method can be guaranteed to be completely secure. Users acknowledge and accept the inherent risks associated with online communication and digital data transmission.
12. Personal information shall be retained only for as long as reasonably necessary for operational, legal, accounting, taxation, fraud-prevention, dispute-resolution and compliance purposes. OccultHope reserves the right to retain records where required by applicable law or where necessary to protect legitimate business interests.
13. In accordance with applicable provisions of the Digital Personal Data Protection Act, 2023 and other applicable laws, users may request access to personal information held by OccultHope, request correction of inaccurate information, request deletion of information where legally permissible, withdraw consent for future processing or seek clarification regarding data-processing practices. OccultHope may require reasonable identity verification before processing such requests.
14. Users are responsible for ensuring that the information they provide is accurate, complete and up to date. Users are also responsible for maintaining the confidentiality of their own devices, internet connections and communication accounts. OccultHope shall not be liable for unauthorized access resulting from user negligence, compromised devices, phishing attacks, password sharing or external cyber incidents beyond its reasonable control.
15. OccultHope services are intended for individuals who are at least eighteen (18) years of age. The website does not knowingly collect personal information from minors. If OccultHope becomes aware that information relating to a minor has been collected without appropriate authorization, appropriate steps may be taken to delete such information and restrict access to services.
16. The website may contain links to third-party websites, social media platforms, payment providers or external resources. OccultHope is not responsible for the privacy practices, policies, content or conduct of any third-party service and users are encouraged to review the privacy policies of such services independently.
17. In compliance with applicable Indian laws, OccultHope maintains a grievance redressal mechanism for privacy-related concerns, complaints and requests. Any user who has concerns regarding the collection, use, processing or protection of personal information may contact the Grievance Officer using the details provided below.
Grievance Officer: Asha Guptaa
Email: occulthopeapointment@gmail.com
Phone: 85956 61662.
Registered Address: A-241, Sangam Vihar, New Delhi, Delhi 110080
18. OccultHope shall make reasonable efforts to address complaints and grievances within the timelines prescribed under applicable laws.
19. OccultHope reserves the right to amend, update or modify this Privacy Policy at any time. Any revised version shall become effective immediately upon publication on the website. Continued use of the website after publication of revised terms shall constitute acceptance of the updated Privacy Policy.
20. This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any dispute arising in connection with this Privacy Policy shall be subject to the dispute-resolution provisions contained in the Terms and Conditions of OccultHope.
21. By continuing to access or use the OccultHope website, the user acknowledges and agrees to the terms of this Privacy Policy.