Terms & Conditions
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1.
These Terms and Conditions ("Terms") govern the access to and use of the website operated under the brand name OccultHope ("Platform", "OccultHope", "Company", "We", "Us", "Our"). By accessing, browsing, registering, booking consultations, purchasing services or otherwise using the Platform, you acknowledge that you have read, understood and agreed to be legally bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must immediately discontinue use of the Platform.
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2.
OccultHope is an online platform that facilitates access to spiritual, interpretive and belief-based consultation services including tarot reading, numerology consultation, astrology-related guidance, spiritual advisory services, crystal recommendations, yantra recommendations, relationship guidance, career guidance, educational content and other similar services. The Platform acts solely as a booking, scheduling and information platform and does not itself provide medical, legal, psychiatric, financial or professional advisory services.
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3.
The services available through OccultHope are intended solely for spiritual guidance, self-reflection, personal insight, educational and entertainment purposes. Users expressly acknowledge that tarot reading, numerology, astrology and similar practices are belief-based systems and involve subjective interpretations. The information, opinions and recommendations provided by practitioners are personal interpretations and should not be considered statements of fact, guarantees of future events or substitutes for professional advice.
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4.
OccultHope does not guarantee the accuracy, completeness, reliability, effectiveness or outcome of any consultation, interpretation, recommendation, prediction or spiritual guidance provided through the Platform. Users understand and agree that no specific result, success, reconciliation, relationship outcome, business growth, financial gain, healing, protection, marriage, career advancement or any other outcome is promised or guaranteed. Any reliance placed on consultations, predictions or recommendations is entirely at the User’s own risk.
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5.
Users acknowledge that all decisions made after obtaining guidance through the Platform remain solely their own responsibility. OccultHope shall not be liable for any action, omission, decision, financial transaction, emotional response, business decision, relationship choice, legal proceeding, medical matter or consequence arising directly or indirectly from consultations obtained through the Platform.
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6.
OccultHope does not provide medical advice, psychiatric treatment, psychological counselling, legal advice, financial advice, investment recommendations, emergency services or crisis intervention. Users requiring professional assistance are advised to consult appropriately qualified professionals. OccultHope shall not be used as a substitute for professional healthcare, legal representation, financial planning or emergency assistance.
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7.
The Platform is intended only for individuals who are at least eighteen (18) years of age and are legally competent to enter into binding agreements under applicable law. By using the Platform, the User represents and warrants that all information provided is accurate, complete and truthful. OccultHope reserves the right to suspend or terminate accounts that contain false, misleading or fraudulent information.
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8.
Consultations booked through OccultHope may be conducted through third-party communication platforms including but not limited to WhatsApp, Google Meet, Zoom, telephone networks or any other communication platform mutually selected by the practitioner and the User. OccultHope does not own, control, manage or operate such third-party communication services. Users acknowledge that such services are governed by their own terms, privacy policies and operational practices. OccultHope shall not be responsible for technical failures, recording features, security incidents, privacy issues, service interruptions or any other matter arising from the use of third-party communication platforms.
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9.
Users agree not to use the Platform for any unlawful purpose or in any manner that violates applicable laws. Users shall not engage in harassment, abuse, threats, fraudulent conduct, impersonation, extortion, offensive communication, illegal occult activities, black magic requests, harmful conduct or any activity intended to interfere with the operation of the Platform. OccultHope reserves the right to suspend or permanently terminate any account engaged in prohibited conduct.
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10.
All fees for consultations and services must be paid in advance through approved payment methods. Payments are processed through authorized third-party payment service providers. OccultHope does not store debit card details, credit card information, banking passwords, UPI PINs or similar sensitive payment credentials. Prices may be revised from time to time without prior notice.
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11.
Due to the personalized and interpretive nature of spiritual consultation services, consultation fees are generally non-refundable. Dissatisfaction with predictions, interpretations, recommendations or outcomes shall not constitute grounds for refund. Missed appointments, late attendance or failure to participate in scheduled consultations may result in forfeiture of consultation fees. Any refund or rescheduling request shall be considered solely at the discretion of OccultHope and subject to the Refund and Cancellation Policy.
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12.
All content available on the Platform including text, graphics, logos, branding, consultation formats, website design, educational materials, videos, articles, software, layouts, trademarks and intellectual property is owned by or licensed to OccultHope and is protected under applicable intellectual property laws. Users shall not reproduce, copy, distribute, modify, republish, commercially exploit or otherwise misuse any content without prior written permission.
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13.
Users agree not to record, reproduce, publish, distribute or commercially exploit consultations, communications, practitioner content or proprietary materials obtained through the Platform without prior written consent. Unauthorized recording or publication may result in legal action and account termination.
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14.
OccultHope may collect and process personal information in accordance with its Privacy Policy. By using the Platform, Users consent to the collection, storage, processing and use of information necessary for providing services, facilitating bookings, handling payments, resolving disputes, improving services and complying with legal obligations.
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15.
To the maximum extent permitted by law, OccultHope, its owners, operators, affiliates, employees, consultants, practitioners and representatives shall not be liable for any direct, indirect, incidental, consequential, special, exemplary or punitive damages arising from the use of the Platform or reliance upon consultations, guidance, interpretations or recommendations. The total aggregate liability of OccultHope for any claim arising out of the use of the Platform shall not exceed the amount paid by the User for the specific service giving rise to the claim.
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16.
The User agrees to indemnify, defend and hold harmless OccultHope, its owners, affiliates, practitioners, employees and representatives from and against any claims, losses, liabilities, damages, penalties, costs and expenses arising from the User’s violation of these Terms, misuse of the Platform, unlawful conduct, infringement of rights or any dispute involving third parties.
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17.
OccultHope reserves the right to modify, update, suspend or discontinue any part of the Platform, services or these Terms at any time without prior notice. Updated Terms shall become effective immediately upon publication on the website. Continued use of the Platform after such modifications constitutes acceptance of the revised Terms.
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18.
Any dispute, controversy or claim arising out of or relating to the use of the Platform, these Terms or any service provided through the Platform shall first be attempted to be resolved amicably. If the dispute remains unresolved, it shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Lucknow, Uttar Pradesh, India. The proceedings may be conducted in English or Hindi. Subject to the arbitration provisions herein, the courts at Lucknow, Uttar Pradesh shall have exclusive jurisdiction.
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19.
These Terms shall be governed by and construed in accordance with the laws of India.
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20.
For any complaints, grievances or legal communications, Users may contact:
Grievance Officer: Asha Guptaa
Email: occulthopeapointment@gmail.com
Phone: 85956 61662
Registered Address: A-241, Sangam Vihar, New Delhi, Delhi 110080 -
21.
By continuing to access or use OccultHope, the User acknowledges that they have read, understood and agreed to be bound by these Terms and Conditions in their entirety.